Shipping & Delivery Information
1. Shipping Destinations
We are delighted to ship orders to most countries within Europe and select international destinations.
- • Israel
- • Russia
- • United States of America (USA)
Shipping availability and costs are calculated per country. The most accurate options and prices will be shown at checkout after you enter your delivery address.
2. Our Shipping Partners
We partner with trusted carriers to provide reliable and cost-effective delivery:
Globkurier
Available service levels may vary by destination.
Global24
Standard / Express options shown at checkout.
The available carrier(s) and service levels for your address will be presented at checkout.
3. Shipping Costs & Delivery Times
3.1 Calculating Your Shipping Cost
- The destination country
- Total weight and dimensions of your parcel
- Selected carrier and service level
Exact shipping costs are calculated in real time at checkout after you enter your shipping address—before you complete your purchase.
3.2 Estimated Delivery Times
Delivery times are estimates provided by carriers and are not guaranteed.
| Stage / Region | Estimate |
|---|---|
| Order Processing | 1–2 business days after payment confirmation |
| Within the EU | 2–7 business days |
| Rest of Europe | 5–10 business days |
| Outside Europe | 7–15 business days |
Timelines can be affected by customs, weather, or carrier volume.
4. Order Processing & Tracking
4.1 Order Processing
Orders are prepared for shipment within 1–2 business days (Mon–Fri, excluding public holidays) after payment confirmation.
4.2 Order Tracking
After dispatch, you’ll receive a confirmation email with your tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours for tracking to become active.
5. Customs, Duties & Import Taxes
5.1 Outside the EU
Orders may be subject to import duties, taxes, and fees charged by your country upon arrival. These charges are the recipient’s responsibility.
Shhhhh.eu cannot estimate or control these fees. Please consult your local customs office for details.
5.2 Within the EU
No additional customs duties or import taxes apply.
6. Lost or Damaged Shipments
6.1 Damaged Parcel
If your package arrives damaged, refuse the delivery if possible and contact us immediately at [email protected] with your order number and photos. We’ll work with the carrier on a replacement.
6.2 Lost Parcel
If tracking hasn’t updated for an extended period or shows “delivered” but you didn’t receive it, contact us at [email protected]. We will initiate a trace investigation with the carrier.
7. Contact Us
Customer Service
Email: [email protected]
Response Time: We aim to respond within 24–48 hours (Mon–Fri).